What Information Do We Collect?
Personal Information. Abby Hill Media requires each client to provide us with personal information (collectively "Personally Identifiable Information") to access and use Abby Hill Media products and services. Personally, Identifiable Information is captured when a visitor accesses Online Services, or speaks on the phone with an Abby Hill Media employee, and voluntarily discloses that information. This disclosure may occur when a client engages in transactions, registers with an Online Service, participates in contests, promotions, surveys, forums, content submissions, contacts customer service, or requests for suggestions, submits content, ideas, project plans, or other aspects of services offered by Abby Hill Media.
Personally Identifiable Information includes: (i) "Contact Data" (such as your name, address, city, state, zip code, phone number, and email address); (ii) "Financial Data" (such as your credit card number, expiration date, and verification code or bank account information); (iii) "Demographic Data" (such as your zip code and sex); and (iv) other “Business Data" (such as sensitive information necessary to generate products or services).
We may collect the information of third-party individuals as needed, such as to ask our customers to indicate employees for producing company web pages, marketing materials or to register authorized contacts to access their Abby Hill Media business website accounts. Abby Hill Media uses this information for administering its services to our customers and does not use such information for any other reason.
Traffic Data. Abby Hill Media may collect a variety of visitor data such as IP addresses, internet service provider (ISP), browser settings, information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively "Visitor Data"). The Abby Hill Media hosted servers and software automatically obtain Visitor Data. In this process, no Personally Identifiable Information is collected. The Site may use Visitor Data to gather traffic data about the types of visitors who use the Site intermittently (collectively referred to as "Traffic Data").
We may use Traffic Data to analyze Site traffic. However, this information is not reviewed for Personally Identifiable Information. We may use Traffic Data while diagnosing problems with our server, administering our Site, or displaying content according to user preferences. Traffic Data and User Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Cookies. Abby Hill Media may use the standard cookie features of major browser applications and third-party providers or employ privately developed cookies and tracking codes. These allow Abby Hill Media to review information about his or her visit to the Site or use of Applications. Third-party providers services include; Google Analytics (Google Analytics Demographics and Interest Reporting). Abby Hill Media does not capture Personally Identifiable Information using cookies or tracking codes. If you would like to remove persistent cookies, you can follow the directions provided in your Internet browser’s “help” directory. If you decline cookies, you may still view our site, although, your capabilities to use some areas of the site, such as order forms, will be limited.
Testimonials and Reviews. We display personal testimonials of satisfied customers received through email surveys, online forms, and third-party sites. By providing a testimonial or review, you are voluntarily consenting to contribute this information using the survey or form. If you would like to modify or delete your testimonial, you can contact us at firstname.lastname@example.org. We also display customer reviews. If you provide a review and want to change or delete it, you can also contact us at email@example.com.
Calls/Electronic Communications. In the regular course of our business, Abby Hill Media may monitor and record phone conversations or email communications between you and Abby Hill Media employees for quality assurance purposes and training. We may receive unidentifiable data for analytics and confirmation when you open or click on content in an email assisting us in making our communications to you more meaningful and interesting. If you do not wish to receive emails from Abby Hill Media, you can unsubscribe from our mailing list from your account setting page under notifications or using the unsubscribe link on any of the emails we send.
How Is My Information Used And Is My Information Shared?
The information we collect from the Online Services is used for facilitating user communications, providing upcoming offers and discounts, preparing client orders, processing transaction information, and from time to time for third-party marketing or support. Examples are a user registration email verifying your username and password, inquiry responses, service delivery, and for managing your account. We sometimes send service-related announcements to alert you if the Site has been temporarily interrupted for maintenance.
Opting Out. We send newsletters and promotional emails from time to time to registered users and visitors who have opted-in to receive such emails. Ordinarily, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting Support at firstname.lastname@example.org or (302) 514-3536. However, you can opt-out of promotional communications by updating your notification preferences in your account settings, using the unsubscribe link in any communication and following the instructions or by emailing us at email@example.com.
You may choose not to give Abby Hill Media Personally Identifiable Information. You can turn off cookies in your browser by changing their settings. If you make these decisions, you can continue to use the Online Services and browse its pages, however, Abby Hill Media will not be able to process orders without your Personally Identifiable Information.
Surveys, Sweepstakes, and Contests. We may provide you the option to engage in surveys on our site, to evaluate customer satisfaction. If you participate, we may request particular personally identifiable information from you. Cooperation in these surveys, sweepstakes, or contests is entirely optional, and you, therefore, have a choice whether or not to release this information. The inquired information typically includes name, email address, and mailing address.
We share customer information with third parties only as follows:
Order Processing. Abby Hill Media, sometimes with the assistance of a third party may use your Personally Identifiable Information to process your payment using a merchant account service and to develop the products and services you order. Your Contact Data may be used to communicate with you regarding transactions you initiate, to respond to inquiries made, inform you of changes to Online Services, and send you additional information about Abby Hill Media products and services through Online Services and electronic communications.
Third-Party Marketing. We do not provide Personally Identifiable Information to third parties for marketing purposes unless expressly authorized by you. If you show interest in a third-party offer or purchase a package that includes a third-party offer, we will provide your Personally Identifiable Information to that third-party only in association with the offer you have chosen.
Required by Law. We will disclose your personal information: as required by law, such as in response to a summons or similar legal process, and when we maintain in good faith that disclosure is essential to protect our rights, preserve your safety or the safety of others, to investigate fraud, or answer a legal request.
Visitor Demographics. Contact Data and Traffic Data are handled to collect general statistics about our clients and visitors. We may use Demographic Data to produce aggregate information about our users, but not in a way that distinguishes any user individually. For example, we may tell third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Developer-Assisted Products. As a convenience to you, we may share your Personally Identifiable Information, information about your order, and your order history with developers who service our developer-assisted products. We will notify you before giving this information and, where the information is not required to fulfill your order, give you the chance to opt-out.
Service Providers. We may share your Personally Identifiable Information with businesses that contribute support services to us (such as a developer, printer or email service provider) or assist our products and services marketing. These companies may need information about you to execute their roles. These firms are not permitted to use the information we share with them for any other reason.
Blogs and Forums. The Site includes a publicly accessible blog and interactive forums. You should be informed that any information you provide in these areas may be read, obtained, and used by others who access them. You should use discretion when deciding to provide your personal information in these sections of the site. To request removal of your personal information from our community forums, contact us at firstname.lastname@example.org. In some instances, we may not be able to remove your personal information, in these cases, we will let you know why if we are unable to do so.
How To Access and Modify My Client Account
User and Authorized Contact Access to Order Information. Abby Hill Media will give you, or anyone named as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, the information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorized contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by clicking first on "My Account", and then on "Account Information." We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact. For some products, we may provide information about your order to other individuals named in the order, such as company employees. For definite information about who may request information about your order, please contact Support at email@example.com or (302) 514-3536.
User Profile Access and Ability to Update. You can visit your individual account profile at any time by clicking on the "Client Login" or "My Profile" or "My Account" link, which will take you to the following URL: www.abbyhillmedia.com/login/. Through Your Account or Profile, you may: (i) review and update your Contact Data; (ii) purchase and review previously purchased services; or (iii) subscriptions. If you would like to remove your Personally Identifiable Information from our Site or If you no longer desire our services, you may remove your account by opting to delete it in your account settings or contacting Support at firstname.lastname@example.org or (302) 514-3536. We will respond to your request within 30 days.
Data Retention. At a minimum, we will preserve your information for as long as needed to render you services, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Abby Hill Media may maintain some or all of this data in its archives even after it has been removed from the Site.
Is Your Personal Information Secure?
Our Dedication to Data Security. We aim to make sure that our hosted servers and connections utilize the latest encryption and security mechanisms. We have executed physical, electronic, and managerial procedures to safeguard and secure the information we accumulate. Credit card and personal information are transferred by secure servers (SSL). Documents are shipped to you via UPS or similar delivery services, the United States Postal Service, or email. Regrettably, no data transmission is ensured to be 100% secure, and we, therefore, cannot assure the security of information you send to or from the Site, Applications, or through the use of our services. You provide this information at your risk.
Respectively, we disclaim liability for the theft, loss, or interception of, or unauthorized access or damage to, your data or communications by using the site, applications, and our services. You acknowledge that you understand and assume these risks. If you believe your privacy has been breached through use of our website, applications, or other services please contact us immediately at email@example.com or (302) 514-3536.
Phone: (302) 514-3536
Last updated on January 21, 2016